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Privacy Policy

Who we are

Our website address is: https://www.llanfyllinworkhouse.org.uk

What personal data we collect and why we collect it

Orders and Account Information (WooCommerce)

While you visit our site, we will track:

  • Products you’ve viewed: We’ll use this to, for example, show you products you’ve recently viewed.

  • Location, IP address, and browser type: We use this for purposes like estimating taxes and shipping or fraud prevention.

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as to:

  • Process payments and prevent fraud.

  • Set up your account for our store.

  • Comply with legal obligations, such as calculating taxes.

  • Improve our store offerings and send you marketing messages (if you choose to receive them).

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

Subscription Data

To maintain active subscriptions, process recurring payments, and manage your account status, we collect and process additional data specific to subscription services. This includes tracking:

  • Subscription status (e.g., active, paused, cancelled, expired).

  • Subscription history and past renewal dates.

  • Recurring billing preferences and transaction links to ensure uninterrupted service.

Payments (Stripe)

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Stripe uses and processes your payment information securely in accordance with their own privacy policy. To prevent fraud and ensure transaction security, Stripe may also collect technical telemetry data about the devices that connect to their services.

Google Analytics

We use Google Analytics to understand how visitors engage with our website. Google Analytics uses cookies to collect anonymous information, such as your IP address, browser type, pages visited, time spent on the site, and the referring website. This data helps us analyse traffic and improve user experience. The data generated is transmitted to and stored by Google on servers that may be located outside of the UK/EU.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

WooCommerce also utilises cookies to keep track of cart contents while you’re browsing our site and to store items in your cart if you close the browser and return later.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

  • Password Resets: If you request a password reset, your IP address will be included in the reset email.

  • Payment Gateways: We share data with Stripe to process your initial payments, secure the transaction against fraud, and manage recurring subscription renewals.

  • Analytics Providers: Anonymised browsing data is shared with Google Analytics for performance tracking.

How long we retain your data

  • User Profiles: For users that register on our website, we store the personal information they provide in their user profile indefinitely. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

  • Order and Subscription Records: We generally store information about you for as long as we need the data for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes accounting and tax records (typically kept for 6 years in accordance with UK tax laws) as well as active subscription management.

What rights you have over your data

If you have an account on this site, or have placed orders, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.